Agilence Inc.

  • Client Analyst / Application Support

    Job Locations US-NJ-Mount Laurel
    Posted Date 3 weeks ago(3 weeks ago)
    # of Openings
    Account Management / Customer Success
  • Overview


    About the Company


    Agilence, Inc., ( is a rapidly-growing, venture-backed start-up company based in Mount Laurel, NJ that develops a SaaS (Software as a Service) based operational, store performance and loss prevention data analytics platform for the multi-unit retail and restaurant markets. Our products, including 20/20 Retail™, 20/20 Restaurant™, and 20/20 Rx™, offer a unique blend of business intelligence, predictive modeling, reporting and prescriptive work flow management functionality to our customers. Today, our solutions are deployed by 100+ leading national brands including Rite Aid, Spencer Gifts, Neiman Marcus and Panera Bread. But, enough about us, how about the job.



    The role of the Client Analyst is vital for seamless company operation with its flagship product, 20/20, within the Customer Success team. The Customer Success Team has intimate knowledge of the software capabilities and uses this to assist others in the company as well as clients. As Agilence is a small company, the role of Client Analyst tends to be quite diverse. This allows for experience in multiple aspects of the business resulting in accelerated professional growth.


    • Enhance the End User Experience (70%)
      • Facilitate internal and external 20/20 software training (Some travel is required – 10%).
      • Assist in development and presentation of a suite of dashboards, reports, and queries for new customers so that they can take advantage of 20/20 capabilities.
      • Consult customers regarding data analytics reporting and sharing best practices.
      • Address application related inquiries by validating, reporting, and solving the problem.
      • Help coordinate and run our community events:
        • Annual User Forum
        • Jam Sessions
    • Contribute to Product Development (10%)
      • Provide feedback and ideas for continued enhancement of the 20/20 product.
    • Validate New Versions of 20/20 Software (10%)
      • Complete end user acceptance testing of 20/20 for new releases, service packs, and client implementations.
    • Perform Special Projects as Assigned (10%)



    • Problem Solver
    • Positive Attitude
    • Team Player
    • Can Easily Adapt to and Understand New Software
    • Highly Proficient in Microsoft Office
    • Skilled in Verbal and Written Communication
    • Comfortable Presenting in a Group Setting


    The ideal candidate would be quick learning, technologically adept, analytically minded, engaging, and comfortable speaking in front of people. Better still if you have retail/grocery/restaurant experience, Salesforce experience, or SQL knowledge.




    Search Firm Representatives please read:

    Agilence is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Agilence via-email, the Internet or directly to hiring managers at Agilence in any form without a valid written search agreement in place for that position will be deemed the sole property of Agilence, and no fee will be paid in the event the candidate is hired by Agilence as a result of the referral or through other means.



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